Terms & Conditions
Placing an order
Delivery & Charges
We operate an environmentally friendly policy and so re-use all packaging that has been sent to us where at all possible. We would prefer this to be of a compostable nature however, we feel it is better to re-use all packaging we receive rather than throw away and hope you will do the same. Thank you for your understanding. The packing tape we use on parcels is a paper tape and therefore recyclable.
We aim to ship all orders within 3 working days of the order being placed. We aim to post on Mondays & Thursdays. (Excluding Bank Holidays, please allow an extra day in this event).
When your order has been dispatched, you will receive a confirmation email from us confirming your parcel is on it’s way along with a link to my account Where you will find your order details along with your tracking number.
Click & Collect Service
Returns, Refund policy and your right to cancel
Under the distance selling regulations you have the legal right to cancel your order within 14 working days of receipt of the goods with the exception of earrings, pierced jewellery, cosmetics, toiletries & underwear – see below). These terms are the same for both non-sale and sale items.
Please wait for us to reply (usually within 2 days) before sending items back.
All goods for refund must be returned in the original packaging with all labels and packaging intact and in ‘fit for re-sale’ condition.
All items must be returned using Recorded Delivery or a fully tracked shipping service.
Original delivery charges and return postage costs will only be refunded if your order was received damaged (you will be required to retain all the packaging to enable us to claim against the delivery company) was incorrectly supplied, has a fault or is covered under the terms and conditions of a specific product guarantee.
We will process refunds as quickly as possible and within 14 days of receiving your returned item(s).
Returns made directly to our Wilton shop must be accompanied by their original receipt or invoice. A refund payment will be made using the same method of payment used to make the original purchase.